This section of this site is intended to give you a better understanding of how we are regulated and the protections you get as the clients of a Solicitor's Firm.

 

Solicitors are trained to give legal advice and to conduct litigation and other court proceedings. They are required to have both academic knowledge and practical experience before they can call themselves solicitors and are required by law to comply with rules set down by the Solicitors Regulation Authority  which is the Independent Regulatory branch of the Law Society. This organisation is responsible for insuring that all individuals who claim to be solicitors are properly qualified to do so, and that all solicitors and solicitors firms work to high standards and comply with a set of rules known as the Code of Conduct and any other legal regulations.

The Solicitor's Code of Conduct contains the following core duties for all solicitors

1.01 Justice and the rule of law
You must uphold the rule of law and the proper administration of justice.

1.02 Integrity
You must act with integrity.

1.03 Independence
You must not allow your independence to be compromised.

1.04 Best interests of clients
You must act in the best interests of each client.

1.05 Standard of service
You must provide a good standard of service to your clients.

1.06 Public confidence
You must not behave in a way that is likely to diminish the trust the public places in you or the legal profession.

It is important that you understand that our duties to act honestly and in accordance with the law are on an equal footing with our duties to you as our client, and that there may be circumstances in which we are professionally obliged to decline your instructions.

 

The Code of Conduct contains many more provisions governing all aspects of our work and separate accounts rules.

 

A.Seelhoff Solicitors is committed to upholding the Code of Conduct and its own core objectives; that in all professional dealings its staff should be readily available, honest, trustworthy, capable, polite, approachable, comprehensible, prompt and courteous.

If you are dissatisfied with your solicitor's services we would urge you first to take time to think about exactly what you are unhappy with. Solicitors can rarely guarantee results, and if you are simply dissatisfied with the result obtained, you should think carefully about whether your solicitor actually did anything wrong.

In the event that you think your solicitor made a mistake you should raise it with them personally. If you are still dissatisfied with the service you should then raise a formal complaint. To formally complain against this firm we ask that you write a formal letter stating your complaints and address it to "the Complaints Manager, A.Seelhoff Solicitors, 1 Lyric Square, Hammersmith, W6 0NB. We will then formally investigate the complaint.

If you are still not happy with the result of your formal complaint you can then approach the Legal Ombudsman. The Ombudsman will not normally investigate a complaint unless you have exhausted the Firm's internal complaints procedure, but in the event that you have been through our procedures they can provide an independent review.

30th January 2012

 

Suing Airlines For Delay

 

The Firm recently sued an airline under European Regulations for compensation due to delay. We secured costs for our client despite it being a small claim worth a little over £4000. Claimant's are entitled to fixed compensation for delays over a certain length of time or downgrading of tickets. Some airlines can delay considerably in making payments. We can help enforce your rights.

 

Phone: +44 (0)20 3178 4337

Mobile: + 44 (0)7818 004828

email: adrian@seelhoff.com

(calls taken 9am-9pm weekdays and 10am-6pm at the weekend subject to staff availability)